RETURNS POLICY

Best Bicycle Zone offers a simple 365 Day Returns policy. You can return most new, unused item within 365 days from the time of purchase for a refund of the original purchase price. Returned items must be in the original box and/or packaging with all tags included. No returns on parts that have been installed. To make returns even easier, we provide the option of using our flat-rate shipping label ($8.99) for USA customers and for International customers Contact Us 

 

RETURNS ARE NOT ACCEPTED ON THE FOLLOWING:

  • Nutritional/food products
  • Custom-assembled products (a complete bike built of components you selected, a wheelbuild, etc.)
  • Used or damaged merchandise, unless the item failed due to a manufacturer defect. Best Bicycle Zone will facilitate all warranties provided by the individual manufacturers by making a claim on your behalf. Learn more about our Defects & Warranty Policy here or contact our Warranty Department: warranty@bestbicyclezone.com

If you prefer, you can arrange shipping on your own with your preferred package carrier. Be advised, the expected service time for a return is 2-3 days upon receipt. Please make sure to include your order number and return your package to the address  contact us for the address